Digital Advice – Reporting Issues
🔷 All questions must be go to the AdviserLogc Support team. AdviserLogicSupport@Morningstar.com
This allows us to solve these for you as quickly as possible. You can email, live chat or phone us.
What to tell us for fast resolution:
🔷 your login email address
🔷 Client name and Digital Advice Scenario
🔷 What template did you use (templates will behave differently based on Licensee requirements)
🔷 What did you expect
🔷 What actually happened
🔷 Screenshot of the page to ensure we are looking in the right place
This will all help us to be able to help you sooner.
The easiest way to take a screenshot using Windows is to use the keyboard combination of Windows Key + Shift + S. This will allow you to drag you mouse and select just a portion of the screen you wish to save as an image. Paste this into paint or word and save as an image.
For Apple Mac users: Command + Up Arrow + 4